60-Night Keep-It
60-Night Keep-It: not right for you? Tell us within 60 nights of delivery and keep it. Single pillow: full refund. 2-pack: half your 2-pack price back, keep both. Nothing to post back. One claim per customer.
- Single pillow: a full refund of the amount you paid for that order, including any delivery charge you paid.
- 2-pack: half your 2-pack price back, and you keep both pillows.
- Nothing to post back. You do not pack the pillow up, and you do not pay postage to claim.
- One claim per customer. That limit applies only to this guarantee, not to your legal rights.
- This guarantee is extra. It does not replace or limit your legal rights in your country (including the Australian Consumer Law in Australia, your consumer rights in the United Kingdom, and your consumer rights in the United States).
How it works
- Tell us within 60 nights of the day your order was delivered, using the form on our Contact page. Include your order number and the name on the order, and say you'd like to use the 60-Night Keep-It.
- We confirm your claim and pay the refund that applies to your order (single: a full refund; 2-pack: half the 2-pack price you paid) to the payment method you used. You keep the pillow or, on a 2-pack, both pillows. You don't pack anything up, and you don't pay any postage under this guarantee.
You don't have to give a reason. The pillow doesn't need to be unused or in its box.
One claim per customer
You can use the 60-Night Keep-It once. That limit applies only to this guarantee. It does not limit your legal rights on any order.
Faulty, damaged or wrong items
If your pillow arrives faulty, damaged, wrong or not as described, contact us with your order number, using the form on our Contact page. That is handled under your legal rights for the country we delivered to, not as a Keep-It claim, so it does not use up your one claim. Depending on the problem and the applicable law, you may be entitled to a repair, a replacement or a refund.
Your legal rights, by country
The 60-Night Keep-It is a change-of-mind offer. It is additional to your legal rights. If there is any inconsistency, your legal rights prevail.
Australia — Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If there is a major failure, you can choose a refund or a replacement. For a minor failure, we can choose whether to repair, replace or refund, within a reasonable time.
United Kingdom — Consumer Rights Act 2015 and the 14-day cancellation right
This guarantee is in addition to your statutory rights, not a replacement for them. Those rights include rights under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose and as described). They also include the right, for most distance contracts, to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days.
The 60-Night Keep-It lets you keep the pillow and claim the Keep-It refund (full refund on a single; half your 2-pack price on a 2-pack) within 60 nights of delivery, with nothing to post back. That does not take away your 14-day cancellation right. If you cancel under that 14-day right, you may still need to return the goods, in line with those Regulations, and the refund that then applies is the statutory cancellation refund, not the Keep-It 2-pack half-back amount. If you would rather keep the pillow, you can use the 60-Night Keep-It instead.
United States
There is no general federal statutory right to return an online purchase just because you change your mind. Some state laws add disclosure or other requirements. This guarantee is our advertised change-of-mind offer for US deliveries. It does not limit any rights you have under the law of your state, including for goods that are defective, damaged, wrong or not as described.
Delivery
Standard tracked delivery is free to the United Kingdom, the United States and Australia. 2–3 business days to dispatch, then about 7–13 days in transit to the UK, 8–15 to the US and 5–12 to Australia. Estimates, with tracking.
WakeBetter, 103A De Beauvoir Road, London N1 4EL, United Kingdom.